Frequently Asked Questions

You must be at least 18 years of age to register and use q879, or the higher minimum age required by the relevant operator or license jurisdiction. q879 maintains a strict zero-tolerance policy on underage gambling. All accounts are subject to KYC age verification, and any account found to belong to an under-age individual is closed immediately with funds returned.

No. Each individual is permitted to hold only one registered account on q879. Operating multiple accounts — whether under the same or different identities — is strictly prohibited and will result in suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately.

For KYC verification, q879 typically requires a valid Computerised National Identity Card (CNIC) — both front and back — or a valid Pakistani passport. You may also be asked to provide proof of address such as a utility bill or bank statement no older than three months, and in some cases a selfie or liveness check. All documents must be genuine, unaltered and clearly legible.

To reset your password, click the "Forgot Password?" link on the login page and enter the email address registered to your account. You will receive a secure reset link by email. Follow the link to create a new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team for assistance.

q879 is an internationally accessible online platform. Users from across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — can access the platform. However, q879 does not claim to be licensed by any Pakistani authority, and it is your responsibility to ensure your use of the platform complies with applicable local law.

The payment methods available to you are displayed in the cashier section of your account at the time of deposit. Familiar Pakistani payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah may be shown as contextual references. Please note these names are for informational context only and do not imply that any of these providers endorse or support gambling transactions.

Minimum deposit amounts vary by payment method and are displayed clearly in the cashier before you confirm a transaction. Amounts are typically shown in PKR or another supported currency. Check the cashier for the latest minimums applicable to your chosen payment method, as these may be updated periodically.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Most withdrawals are reviewed within 24 to 48 hours after submission, subject to AML checks. Once approved, the time for funds to reach your account depends on your chosen payment provider. Completing KYC verification in advance helps avoid delays.

Withdrawals may be delayed for several reasons: incomplete KYC verification, pending wagering requirements on active bonus funds, a request for additional documentation as part of AML review, or a technical issue with the payment method. Contact our support team with your account details and we will investigate and provide an update as quickly as possible.

In most cases, withdrawals must be returned to the same payment method used for the original deposit, where technically feasible. This is a standard anti-money laundering requirement. If your original payment method is no longer available, contact our support team to discuss alternative arrangements, which may require additional verification steps.

q879 does not typically charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees or currency conversion charges independently. Always review the terms of your payment method before initiating a transaction. Any applicable platform fees, if present, are disclosed in the cashier before you confirm.

q879 offers a wide range of sports betting markets. Cricket is particularly popular among Pakistani users, with coverage of PSL matches, ICC tournaments, bilateral Test and T20 series, and other international competitions. Other available sports typically include football, UFC and mixed martial arts, basketball, tennis and more. Markets available may vary depending on the season and live event schedule.

Yes, q879 offers live in-play betting on cricket matches, allowing you to place bets while a match is in progress. Markets typically update in real time and may include options such as next wicket, current over runs, match winner and player performance bets. Live betting odds can move quickly, so place your bets promptly when a market is available.

q879 offers a varied casino section including slot games, live casino tables — such as live roulette, live blackjack and live baccarat — and other electronic table games. Slot games feature a range of themes and payline structures, with RTP percentages available for review. The live casino is hosted by real dealers streamed in real time, providing an immersive experience from your device.

Casino game outcomes on q879 are determined by certified random number generator (RNG) software supplied by licensed third-party game providers. Slot games and table games are tested for fairness by independent testing laboratories. Live casino games are conducted by trained dealers using physical equipment such as cards and roulette wheels, all streamed under controlled conditions.

In the event of a verified technical malfunction affecting a game round — such as a disconnection during a live table game or a slot spin error — the affected round is voided and your stake is returned. The principle "malfunction voids all pays and plays" applies across all electronic gaming titles. If you believe a malfunction occurred, contact support within 30 days.

q879 offers various promotional offers including welcome bonuses for new players, deposit match bonuses, free bet promotions and reload offers for existing players. During major cricket events — such as PSL season or ICC World Cup tournaments — themed promotions are often available. All bonuses are subject to specific terms including wagering requirements, which are displayed with each offer.

A wagering requirement (also called a rollover) is the number of times you must stake a bonus amount — or the bonus plus deposit amount — before any associated winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must wager PKR 10,000 in total before withdrawing winnings from that bonus. Individual offer terms specify the exact multiplier, eligible games and expiry date.

No. Bonus funds cannot be withdrawn directly. They must first be converted to withdrawable winnings by satisfying the wagering requirement attached to the specific offer. Some bonuses also impose a maximum cash-out cap on winnings derived from bonus funds. Once the wagering requirement is met and any applicable cap is observed, the resulting balance can be requested for withdrawal.

Yes. All bonuses and free bets on q879 have an expiry period, which is stated in the individual offer terms. If the wagering requirement is not completed within the allotted time, the bonus and any winnings derived from it will be removed from your account automatically. Always read the expiry terms before claiming an offer so you have enough time to use it.

q879 uses 256-bit TLS/SSL encryption for all data transmitted between your device and the platform. Account credentials are stored in encrypted form and never in plain text. Access to personal data is restricted on a strict need-to-know basis. KYC documents are submitted exclusively through our secure HTTPS portal — q879 will never ask for documents via email, WhatsApp or any messaging channel.

q879 provides deposit limits, loss limits, session time limits, cool-off periods and self-exclusion. Deposit and loss limits can be set by period — daily, weekly or monthly. Cool-off periods suspend account access for a defined duration. Self-exclusion closes your account for a minimum of six months or permanently. All tools are free, available to every registered player and can be activated from account settings or via support.

To self-exclude, contact our support team at [email protected] and request self-exclusion. Specify your preferred exclusion period — from a minimum of six months up to permanent exclusion. Once activated, you will not be able to log in, deposit or place bets, and promotional communications will be suppressed. Self-exclusion requests are processed promptly and without any barriers or additional requirements.

No. q879 does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Pakistan has legal restrictions on gambling under the Prevention of Gambling Act, 1977. It is your sole responsibility to ensure your participation complies with applicable local law. This answer does not constitute legal advice.